The funny part is nothing really had anything to do with me. It was your own stupidity. One was he told the customer that their hard drive was bad. No actually the customer just had their desktop enabled to "Auto-hide" and show no icons on desktop. Since it came in that way I left it alone. Alot of people like certain setting and I don't touch their setup. He was to stupid to hover his mouse towards the bottom and have it come up. Glad you told the customer it was their hard drive bad